Terms and conditions of use
By placing an order with us you agree to our sales terms, conditions and policies.
Application of Terms; Customer Acknowledgment
These Terms constitute a binding contract between the Customer and Kopeck UPS. The Customer
acknowledges agreement and acceptance of these Terms by making a purchase, placing an order or
otherwise shopping on our Website (the “Site”). These Terms are subject to change without prior notice.
Purchase price and Product Images
Prices are listed on our website, and are subject to change without notice.
Please note that images are for illustrative purposes only.
Shipping; Risk of Loss
During working hours, orders are usually processed within 2-3 hours. However, please allow up to
24 hours for your order to be processed.
Kopeck UPS typically ships out orders within two to three business day after they have been placed (this
excludes weekends & public holidays). We try our best to DISPATCH all orders the same day if they are
paid for before 10am (weekdays). However, please note that this is a BEST EFFORT service.
You will receive a shipping confirmation email (with a tracking number) as soon as your order has been
processed and shipped.
We ship countrywide, to your door.
We use a COURIER SERVICE, we do NOT use the post office.
This is overnight (next BUSINESS day service) to major centres (2-3 days extra to REGIONAL
centres), but can take a few days to outlying areas.
Please note – large items (over 2kg) might take an extra 1-2 days shipping time. Additionally,
larger/heavier items might incur a higher delivery fee – we will inform you after your order placed if
there is any additional courier fees. This also applies volumetrically, if the length x breadth x height
of a package / 4000 comes to more than 2kg
All times stated above exclude weekends & public holidays.
Kopeckups charges shipping and handling fees for every shipment, unless a special promotion or contract
term provides otherwise; such cost includes the freight charged by the carrier, packaging, and handling.
Delivery times are estimates only and we shall not be liable for any delays caused by the courier
company.
PLEASE NOTE – We cannot ship to certain townships, farms, plots or extreme outlying areas
Payment is due before shipment, unless credit terms have been arranged in advance. No item will be
shipped out until Proof of Payment has been emailed to info@kopeckups.co.za
We allow a maximum of 3 days to complete order payment. Failure to do so will result in the order being
cancelled.
*FREE SHIPPING does not apply to reshipping of warranty repairs/replacements
Pricing Information; Availability; Errors and omissions Disclaimer
All pricing is subject to change. We reserve the right to make adjustments to pricing, products and service
offerings for reasons including, but not limited to, changing market conditions, product discontinuation,
product unavailability, manufacturer price changes and errors in advertisements.
All orders are subject to product availability. Therefore, we cannot guarantee that we will be able to fulfil
customer’s orders. If a product is no longer available, we will offer an alternative (subject to a partial
refund or pay in, depending on the price difference of the alternative), or offer a full refund on the item that
is out of stock.
Most items on backorder are ordered from our overseas warehouse. Please note the backorder ETA
(estimated time of arrival) are only estimates. Shipments do occasionally get stopped by customs for
routine checks and may delay your order by a few days
We make every effort to ensure the accuracy of the information published on our Web site(s). However,
the documents and graphics published on this site may contain technical inaccuracies or typographical
errors. We make no representations about the suitability of the information and graphics presented on this
site. All such documents and graphics are provided “as is” without warranty of any kind.
Acceptance of order occurs once we start processing your order. Completing the order on our site does
NOT constitute an acceptance of an order.
If an error is made and a product is listed at an incorrect price, we shall maintain the right to refuse or
cancel any orders placed at the incorrect price. If the order has been confirmed and you have paid, we shall
immediately issue a credit. We also do not guarantee that our prices listed on other web sites or price
engines are accurate or up-to-date.
Limitation of Liability
NEITHER KOPECKUPS NOR ITS AFFILIATES WILL BE LIABLE FOR LOST PROFITS, LOSS OF
BUSINESS OR OTHER CONSEQUENTIAL, SPECIAL, INDIRECT OR PUNITIVE DAMAGES,
EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY
THIRD PARTY. NEITHER GEEWIZ NOR ITS AFFILIATES WILL BE LIABLE FOR PRODUCTS
NOT BEING AVAILABLE FOR USE OR FOR LOST OR CORRUPTED DATA OR SOFTWARE OR
THE PROVISION OF SERVICES BY THIRD PARTIES. THE CUSTOMER AGREES THAT FOR
ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCTS OR SERVICES PROVIDED
DIRECTLY BY GEEWIZ OR ITS AFFILIATES, NEITHER KOPECKUPS NOR ITS AFFILIATES
WILL BE LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE RAND
AMOUNT PAID BY CUSTOMER FOR THE PRODUCT(S) OR SERVICE(S) GIVING RISE TO THE
CLAIM. We will not be responsible for any delays in delivery which result from any circumstances
beyond our control, including without limitation, product unavailability, carrier delays, delays due to fire,
severe weather conditions, failure of power, labour problems, acts of war, terrorism, general insurrection,
acts of God or acts of any government or agency.
We will not be held responsible for any typographical errors including instructions, descriptions, prices or
terms.
We will not be held responsible for missing, damaged, or late package delivery by the shipper.
Please ensure you have delivery of your item before scheduling 3rd party services to come through to your
premises. With this said, Kopeckups will not be held liable for electrician, plumber, handyman or any
other 3rd party service fees/call out costs incurred.
As per the nature of electronic items, Kopeckups will not be held liable for 3rd party fees/callout costs
should the device be faulty. Full warranty will of course be honoured for any faulty item(s) themselves.
Orders; Payment Terms
Payment is due before shipment, unless credit terms have been arranged in advance. No item will be
shipped out until Proof of Payment has been emailed to payments info@kopeckups.co.za or WhatsApp to
073 164 3263
We allow a maximum of 48 hours to complete order payment. Failure to do so will result in the order
being cancelled.
Standard Return of merchandise (RMA) and Warranty Policy
We want you to be happy with the purchase you have made from us. If you are not completely
satisfied, you may return the product to us and we will either refund, credit, repair/replace it,
subject to the below terms and conditions.
You can return purchases for a refund (excl shipping). Please notify us within 7 days and ensure item is
ready maximum 10 days after delivery date.
All items are covered by a 12 month warranty (unless otherwise stated) which will be honoured
directly by Kopeckups. All products will either be replaced/repaired/refunded depending on stock
availability. Products will require evaluation by Kopeckups before a warranty claim can be
accepted.
Should the item being returned for assessment be found to be in good working order, unfortunately
the collection and re-shipping fee will apply *from R99 per shipment.
Please log your return on your account, under the returns manager.
We do not reimburse your fee to ship to us, but we will pay for return shipping if the item is subject to
replacement. If the item you wish to return was ordered incorrectly / is no longer required / you have
changed your mind, there is a collection of fee of R99 that will be charged and this will be deducted from
the refund amount once the supplier has credited us. Please note Kopeckups will only cover return
shipping of a faulty unit within 6 months of purchase, after which, a shipping fee (starting at R99) will be
applicable to you for return of the unit.
Any disputes relating to ordered items being short/incorrectly shipped will only be entertained if reported
to Kopeckups within 3 days of delivery/collection.
Refunds are subject to inspection of item(s) – in some cases, items will need to be sent to supplier for
evaluation and testing. This can take up to 15 working days. Once a refund has been approved, this
may take 3 – 5 business days to be processed.
All returns are subject to a 15% restocking fee if item is no longer in BRAND NEW condition or if item
seal/packaging has been broken.
Please re-package safely and include all original product packaging.
All software products are unfortunately not eligible for credit or refund once purchased.
Should a warranty sticker not be present on an item, the warranty is immediately null and void.
Kopeckups reserves the right to refuse a refund if the item is damaged from misuse, items are missing, or if
the product is altered in any way.
Kopeckups or its affiliates are not responsible for damage or loss of any kind that may occur as a result of
using or misusing any product purchased from us.
The warranty will no longer be valid, and Kopeckups will not be responsible for damage or injury of any
kind resulting from:
Electricity fluctuations and surges, lightning strikes, faults in the building wiring,
faulty installations, and improper use of controls
Failure to use the product in accordance with the operating instructions and or general
misuse and or abuse
Damage caused by a superior force (vis maior) or if the product has been infested
with insects or pests
If the product is physically damaged after it left the store
If water or liquid caused the damage to the product
If the warranty seal is tampered with
Any repair or tampering by an unauthorised person or attempt to repair or tamper with
the equipment, or use of parts not supplied by authorised agents, or alterations or
modification to the equipment shall render the warranty null and void.
Inverters
Please see below important information below regarding the batteries at different frequencies
of load shedding:
What your inverter kit CAN do
The batteries inside the inverter are rated at 200-250 cycles (high cycle batteries) or 250-300 cycles
(deep cycle batteries). The Enertec and Royal batteries that we use, are some of the highest quality
lead acid batteries in the market, which we have been selling for over 7 years. Based on occasional
load shedding, at stage 1-4, the average lifespan is 2+ years.
What to do during INFREQUENT stage 1-4 load shedding
Keep your inverter plugged into the wall, and your appliances plugged into your inverter. It will
manage charging and give backup power whilst load shedding, and your batteries will last 2+ years.
The only manual intervention required (if we are lucky enough not to have load shedding for 2
months straight) is to turn off your wall socket switch that the inverter is plugged into, until the
inverter starts beeping. Then turn it back on and let it recharge fully. This will help the batteries avoid
sulfation.
What your inverter kit CAN’T do
As per our listing: “The batteries in this unit are designed for backup use only – not for daily
charging/discharging”. As you are well aware, the reality is that Eskom has recently hit us with Stage 4
and Stage 6 load shedding, with 3 bouts of load shedding a day 🙁 Therefore, these batteries may
reach their lifespan within a few months, unless Eskom lowers the consistency of load shedding. The
batteries will also be further degraded due to insufficient time to recharge fully in between load
Shedding.
What to do during constant stage 4-6 load shedding
We highly recommend turning off the power switch on the inverter itself, when the need for power is
not crucial. This will preserve the longevity of the batteries (but please keep it plugged in to the wall
Permanently to keep it charged). Please also ensure the inverter is set on 20A setting on the
back to help recharge the batteries as fast as possible.
Does this affect my warranty?
Your warranty is unchanged and covers any manufacturing or material defects on the battery within
the 12 months. However, it is very important to note that your battery capacity/runtime is
related to the amount of maximum cycles (as described above) and is not time based.
Please always keep the total load shedding count of 200-250 cycles (high cycle batteries) or 250-300
cycles (deep cycle batteries) in mind when using your inverter kit.
This product is intended to be used as a best effort service to backup brief power interruptions. If you are
using it for critical applications (such as to supplement inter alia oxygen devices), then please note that it is
not intended for people/patients who can only survive with medical oxygen. If you do suffer from life
threatening conditions, consult your doctor before buying.
Kopeckups, its affiliates and officers accept no responsibility in the event that the product for any reason
fails. The product is used solely on the user’s (including their assistance) risk. This includes inter alia
material defects. As is applicable to products of this nature, the product will naturally deteriorate after
extended time and/or use as well as during load shedding. It is the user’s responsibility to ensure that the
product is charged and used according to its intended use and specifications. Please keep in mind that as it
is of a consumable and electric nature, there is a possibility of malfunction at any time.